Workflow automation drives service agents’ productivity due to quicker and more effective case resolution, which can’t but lead to better customer service quality and happier customers. Although special workflow management software can help to obtain these results, we believe that using CRM for workflow automation is a better option. It doesn’t only drive case management…
Salesforce has some great tools to automate our business processes with our human interventions. One of such inventions are WorkFlows which are our today’s topic. Workflow provide a great flexibility of automating business. A rule with a criteria is needed which does actions such as Field Updates, Sending an Email Alert, Creating a Task and…
With the rise of consumerism, there is a competitive increase in the healthcare market. Patients have a lot of choices when it comes to picking up the best healthcare provider for themselves. Thus, the healthcare providers need to have appropriate ways by which they can communicate, engage and thus retain their customers. The Healthcare CRM…
Salesforce.com is one of the topmost CRM platforms in the world. Most of the features have got updates every year and new services are being introduced. Advanced reporting is one of the strong tools of Salesforce for adding value to your business. The simple drag and drop interface makes it highly effective due to it’s…
Customer Care has now become a big industry due to the mass evolution of technology. A consumer is no longer a passive entity; they possess more devices which lead them to be instantly connected. The user is very well aware the credibility of a support system because of innumerable service providers. And when we talk…
Once you’ve learned how to customize your Salesforce opportunity stages, you can consider enhancing opportunity management in Salesforce to improve visibility for sales managers and make their job more effective. Salesforce CRM has numerous options to improve your opportunity management. Backed by rich experience in Salesforce consulting, we’ve outlined the following checklist of activities that…
Salesforce Lightning is a new platform, given by Salesforce which is crisper and have many new features and a new interface is introduced for the Salesforce developers. In comparison to Salesforce Classic, this new Salesforce Lightning platform has user interactive and feaured platform, through which the new Salesforce Lightning components can be developed. Salesforce launched…
Star Wars: The SalesForce Awakens I am here with some fun in Salesforce. 🙂 You may have seen Star War movie. It is my favorite movie. In this post I will integrate Salesforce with Star Wars.( i am Kidding 🙂 ) In this article, I am creating Star War’s Sword as a progress bar. Steps…
Purchasing Salesforce for business operation success is not a gurantee to be successful in the business. Usually when a new organization implements Salesforce they begin it with proper training and roll-out, which they find necessary in order to train their employees to make the Salesforce implementation successful. The Salesforce consultants are those who can provide…
