Self Service – The key for Customer Satisfaction and Cost reduction

Self-service is the practice of serving oneself, classic example is the Automatic Teller Machines(ATMs) in the banking world, which revolutionized how people withdraw and deposit funds. In the digital world self-service comes in many forms – password reset, service request, online check-in, incident report (e.g. power outage) and many more. You might even say that…

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