Planning a trip with Ethiopian Airlines? Whether you’re flying across Africa or to international destinations, the Ethiopian Airlines Addis Ababa Office in Ethiopia is your local hub for travel assistance. Conveniently located in the capital city, this office provides travelers with reliable support for everything from flight reservations to post-trip concerns.
For those who prefer face-to-face communication or need detailed guidance about flights, baggage, upgrades, or travel documentation, visiting the Addis Ababa office can simplify your entire journey.
Location and Contact Information
The Ethiopian Airlines city office in Addis Ababa is accessible and well-equipped to help with your travel needs. Below are the details to help you reach them:
- Address: Addis Ababa, Ethiopia
- Phone Number: 1-800 445 2733
- Working Hours: Monday to Friday, 9:00 AM to 5:00 PM
- Email: WASCTO@ethiopianairlines.com
- Website: www.ethiopianairlines.com
Whether you want to make a new booking, modify an existing reservation, or inquire about refunds or travel policies, the friendly staff is ready to assist.
Airport Office – For Immediate Travel Support
For passengers who need help at the airport, the airline also has a dedicated counter at Bole International Airport:
- Airport Address: Addis Ababa, Ethiopia
- Airport Code: ADD
- Contact Number: +251 116 652 222
If you’re facing last-minute travel issues, such as flight delays, missed connections, or baggage mishandling, the airport team is trained to help you quickly and efficiently.
Services Offered at the Addis Ababa Office
The Ethiopian Airlines Office in Addis Ababa is more than just a reservation center. It’s a full-service customer support location that handles a wide range of passenger needs, including:
- Flight bookings (domestic and international)
- Ticket modifications and cancellations
- Refund requests
- Special assistance (medical, elderly, or disabled)
- Unaccompanied minor travel services
- Group travel arrangements
- Baggage policy information
- Traveling with pets
- Frequent flyer support
- Visa and travel document advice
All services are offered with personalized attention to make your travel planning smooth and hassle-free.
Booking Flights and Managing Reservations
While many prefer to book flights online, some travelers feel more confident speaking to a live agent. At the Ethiopian Airlines Addis Ababa Office, staff can help you:
- Compare flight routes and prices
- Reserve round-trip or one-way tickets
- Upgrade to Business or First Class
- Add extra baggage or select meals
- Choose your preferred seat
- Rebook flights due to schedule changes
This office is ideal for travelers who want to manage their bookings in person and get real-time answers to their questions.
Know the Rules: Airline Policies and Guidelines
Understanding airline rules helps you avoid last-minute surprises. The Addis Ababa office staff can explain:
- Baggage limits and fees
- Cancellation and refund policies
- Check-in deadlines
- Traveling with infants or pets
- Medical documentation requirements
- COVID-19-related travel restrictions
With the help of the local office, you’ll feel fully prepared and informed before heading to the airport.
10 Frequently Asked Questions (FAQs)
1. Can I make a flight booking directly from the Addis Ababa office?
Yes, the office handles ticket reservations and payment processing on-site.
2. What are the operating hours?
The city office is open from Monday to Friday, 9:00 AM to 5:00 PM.
3. Does the office offer refunds for canceled flights?
Yes, they can process refund requests based on your ticket’s eligibility and payment method.
4. Is assistance available for elderly passengers?
Yes, the staff can arrange wheelchair access, priority check-in, and other services.
5. How can I report lost baggage?
Visit the airport office or call their hotline to initiate a lost luggage report.
6. Can I upgrade my seat to Business Class here?
Absolutely, if seats are available, upgrades can be arranged at the city office.
7. Do they help with visa requirements?
Yes, the staff can provide guidelines based on your destination’s travel entry rules.
8. Is support available for frequent flyer members?
Yes, you can inquire about miles, membership tiers, and redemption options.
9. Can I book for a large group or corporate team?
Yes, the office handles group travel with possible discounts and flexible terms.
10. Are meals and seats customizable?
Yes, you can pre-book meals and select your seat before departure.
Head Office Info – For Further Support
In addition to the Addis Ababa city office, Ethiopian Airlines has its head office also located in the capital:
- Headquarters Address: P.O. Box 1755, Addis Ababa
- Contact Number: 1-800 445 2733
You may contact the head office for official requests, corporate travel discussions, or escalated concerns.
Conclusion
Whether you’re a seasoned traveler or flying for the first time, visiting the Ethiopian Airlines Addis Ababa Office in Ethiopia can provide you with clarity, confidence, and peace of mind. From handling bookings and baggage issues to offering personalized travel support, this office is equipped to ensure a smooth journey from start to finish.
If you’re based in the capital or passing through Addis Ababa, don’t hesitate to walk into the Ethiopian Airlines Office in Addis Ababa for trusted service and timely help. It’s your one-stop solution for everything related to flying with Ethiopian Airlines.
