Is your QuickBooks email not working and are unable to send invoices or other attachment to your clients or employees? If so, we are here to help.
This may happen due to incorrect settings or preferences set for apps to use when sending emails and other reasons, which we will discuss below. Troubleshooting steps often involve checking email preferences, ensuring QuickBooks is up-to-date, and verifying your email provider’s settings.
In this blog, we will uncover the possible reasons and the suitable ways to troubleshoot the issues you may encounter when sending emails. Read this guide until the end.
Why is Email Not Working in QuickBooks?
Let’s uncover the possible factors responsible why email is not working in QuickBooks Desktop:
• Incorrect admin privileges set for QuickBooks
• Email preferences might not be set correctly for the application you use.
• Incorrect email preferences in the default browser of QuickBooks
QuickBooks is Unable to Send Your Email to Outlook? Try These Fixes
After discussing the possible factors, you may be wondering about the troubleshooting steps to send the email successfully. Don’t worry; the troubleshooting steps below will help you avoid the error while sending email and get back to your business processes.
1. Edit your admin privileges
Your QuickBooks may be automatically set to run as administrator. To ensure that QuickBooks is not set to such privileges, follow the steps below:
• Exit QuickBooks Desktop.
• Press the Windows logo key to open the Windows Start menu.
• In the search bar, type QuickBooks and right-click on the QB icon. Then, select Open file location.
• Locate the QuickBooks file folder and look for the QuickBooks.exe file. Right-click on the same file and choose Properties.
• Navigate to the Compatibility tab.
• Remove the tick mark from the Run this program as Administrator option. Choose Show Settings for All Users if the option is grayed out. This opens up the choice.
• Hit Apply and then select OK.
Read More: QuickBooks Payroll Update Not Working
2. Edit your email preferences in QuickBooks
Let’s check if email preferences in QuickBooks are configured correctly:
• Go to the Edit menu in QuickBooks and choose Preferences. In case you use Microsoft Outlook with Microsoft Exchange Server, open and sign in to Outlook again before moving on.
• Select Send Forms and hit on My Preferences.
• Hit on Outlook as your email option and then OK.
Try sending a test email from QuickBooks Desktop. If the problem persists, try toggling email preferences.
• Go to the Edit menu at the top and choose Preferences.
• Click on Send Forms and move to the My Preferences tab.
• Choose QuickBooks E-mail or Webmail, and then OK. This automatically toggles the preferences off.
• Repeat these steps and move back to the My Preferences tab and select Outlook. Then, click OK.
• Exit QuickBooks and all other open programs.
• Reboot your computer.
3. Check your Internet Explorer email preferences
QuickBooks uses Internet Explorer as the default browser to run various programs in the background. You may need to configure email settings there for a seamless experience.
• Exit QB Desktop and open Internet Explorer.
• Select Tools from the Settings menu and then choose Internet Options.
• Move to the Programs tab and then select Set Programs.
• Now, click on Set your default programs, then select the email service you want to use.
• Hit Apply and then OK.
• Exit Internet Explorer.
Summary
So, this is the end of this blog covering the possible causes of QuickBooks email not working and the multiple ways to get past the issue. We hope the above steps have helped you fix the error and that the email was successfully sent. However, if you still see the error or have any related queries, it is recommended that you connect with professionals. Dial TFN and talk to a QuickBooks ProAdvisors now!
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