The Ethiopian Airlines Lusaka Office Address is a key piece of information for travelers in Zambia who prefer direct, personalized airline service. Ethiopian Airlines, Africa’s leading carrier, operates an extensive network from its hub in Addis Ababa and offers reliable, affordable connections to destinations across Africa, the Middle East, Asia, Europe, and the Americas.
This comprehensive guide will provide you with all the essential details you need to locate, contact, and utilize the services of the Ethiopian Airlines Lusaka Office, ensuring a smooth and stress-free travel experience.
📍 Ethiopian Airlines Lusaka Office Address
The Lusaka office of Ethiopian Airlines is strategically located to provide accessible customer service for passengers residing in or visiting Zambia’s capital city.
Official Address:
Ethiopian Airlines Lusaka Office
Plot No. 6432, Great East Road
Longacres Shopping Centre
Lusaka, Zambia
This central location makes it easy to access from all major areas of Lusaka, whether you’re traveling by private vehicle or public transportation.
🕒 Working Hours
- Monday to Friday: 08:00 AM – 05:00 PM
- Saturday: 09:00 AM – 01:00 PM
- Sunday & Public Holidays: Closed
It’s advisable to arrive during working hours for quick service. During peak seasons, early arrival is recommended to avoid queues.
✈️ Services Offered at Ethiopian Airlines Lusaka Office
The Ethiopian Airlines Lusaka Office offers a full range of services to support passenger travel needs from booking to boarding.
✔️ Flight Reservations and Ticketing
- One-way, return, and multi-leg ticket booking
- Group and family bookings
- Assistance with promo fares and seasonal discounts
✔️ Ticket Modifications and Rebooking
- Flight rescheduling
- Name corrections
- Class upgrades
✔️ Refund and Cancellation Assistance
- Ticket refund processing
- Travel voucher issuance
- Guidance on cancellation policies
✔️ Baggage Services
- Prepaid baggage purchases
- Excess baggage support
- Lost and delayed baggage claims
✔️ ShebaMiles Loyalty Program
- Enroll in ShebaMiles
- Claim missing miles
- Redeem miles for upgrades or free flights
✔️ Special Travel Services
- Medical assistance
- Booking for unaccompanied minors
- Assistance for senior citizens and passengers with reduced mobility
Whether you’re flying for business, tourism, or family reasons, the Lusaka office staff ensures you’re fully supported at every stage.
🧭 How to Reach Ethiopian Airlines Office in Lusaka
The Ethiopian Airlines Lusaka Office is located in the popular Longacres Shopping Centre, an easy-to-reach location by various modes of transportation:
- By Car: Easily accessible from Great East Road with on-site parking available
- By Taxi or Ride-Hailing Services: Local taxis are available throughout Lusaka
- By Public Transport: Mini-buses run regularly on the Great East Road route
Landmarks nearby include the University of Zambia and various government ministries, making the office convenient for travelers and locals alike.
💼 Required Documents for In-Office Services
If you’re planning to handle flight bookings, changes, or ticket collection in person, ensure you bring the following:
- Valid passport or national ID
- Flight itinerary or booking reference
- Payment method (credit card, debit card, or cash)
- Any relevant documents for special service requests
Having these documents ready will make your visit to the Ethiopian Airlines Lusaka Office faster and more efficient.
🌍 Top Destinations from Lusaka with Ethiopian Airlines
Ethiopian Airlines connects Lusaka to a vast international network. Popular destinations include:
- Addis Ababa, Ethiopia (Direct Hub Connection)
- Dubai, UAE
- Mumbai and Delhi, India
- Beijing and Guangzhou, China
- London, UK
- Washington D.C., USA
These routes offer seamless travel with world-class onboard service, modern aircraft, and affordable fares.
🛄 Ethiopian Airlines Baggage Allowance Info
Understanding the baggage policy is essential before you fly:
- Economy Class: 2 pieces x 23 kg (international flights)
- Business Class: 2 pieces x 32 kg
- Cabin Baggage: 1 piece x 7 kg + personal item (laptop/handbag)
The Lusaka office can help you purchase extra baggage allowance or clarify specific policies for your destination.
💬 Frequently Asked Questions (FAQs)
Can I change my travel date at the Lusaka office?
Yes, subject to fare rules and seat availability.
Can I pay with local currency (ZMW)?
Yes, the Lusaka office accepts local currency, international credit/debit cards, and USD.
Is the office open on public holidays?
No, the office remains closed on Sundays and public holidays.
Can I check flight availability in person?
Yes, the staff can provide real-time information on seat availability, fares, and special offers.
Why Visit Ethiopian Airlines Lusaka Office?
Visiting the Ethiopian Airlines Lusaka Office provides travelers with:
- Reliable, face-to-face customer service
- Assistance with complex travel itineraries
- Fast resolution of ticketing or baggage issues
- Support in both English and local languages
- Peace of mind for travelers new to flying internationally
For convenience, professionalism, and personalized service, the Lusaka office is a valuable resource for Ethiopian Airlines passengers in Zambia.
