Aircall HubSpot Integration: How to Connect Calls with Your CRM
For businesses relying heavily on inbound and outbound calls, efficiency depends on how well communication tools integrate with their CRM. The Aircall HubSpot integration bridges this gap, ensuring every customer interaction is automatically logged, tracked, and available to your sales and support teams. By connecting Aircall with HubSpot, organizations can simplify workflows, strengthen client relationships, and make data-driven decisions.
In this article, we’ll cover how the integration works, its benefits, setup process, and practical use cases that can enhance your business operations.
What is Aircall HubSpot Integration?
Aircall is a cloud-based phone system designed for call centers, support desks, and sales teams. HubSpot is a leading CRM and automation platform. The Aircall HubSpot integration connects these two platforms, enabling businesses to automatically capture and manage call data inside HubSpot.
With this integration, every call, voicemail, or text is synchronized with the corresponding contact record. Teams no longer have to manually enter call details, reducing errors while improving productivity.
Key Benefits of Aircall HubSpot Integration
1. Centralized Communication Records
All inbound and outbound calls are logged directly into HubSpot. This ensures that every conversation is tracked within the CRM, giving sales and support teams a complete view of customer interactions.
2. Automated Data Entry
Manual logging wastes time and introduces inaccuracies. With the integration, Aircall automatically updates HubSpot with call notes, outcomes, and recordings.
3. Improved Sales Efficiency
Sales teams gain immediate access to call history, making follow-ups more informed and personalized. HubSpot’s automation can also trigger workflows based on call outcomes.
4. Better Support Experiences
Support teams can review past interactions before answering a call, leading to faster resolutions and improved customer satisfaction.
5. Real-Time Reporting
HubSpot dashboards can pull in Aircall data, providing insights into call volumes, response times, and team performance.
How to Set Up Aircall HubSpot Integration
Step 1: Prerequisites
- An active Aircall account with admin rights
- A HubSpot account (Professional or Enterprise recommended)
- Appropriate user permissions
Step 2: Install the Integration
- Log in to your Aircall dashboard
- Navigate to the Integrations section
- Search for HubSpot and click Install
Step 3: Authorize Accounts
- Connect your HubSpot account by authorizing access
- Grant Aircall the necessary permissions to log calls, contacts, and notes
Step 4: Configure Settings
- Define how calls should be logged (e.g., by contact, deal, or company)
- Customize call tags and workflows to match your sales or support process
Step 5: Test the Integration
- Make a test call through Aircall
- Confirm that the call details, notes, and recordings appear in the right HubSpot record
Use Cases of Aircall HubSpot Integration
Sales Prospecting
Sales reps can see a complete call history before making follow-up calls, ensuring conversations are more relevant and engaging.
Customer Support
Support agents can access customer details instantly, reducing response time and avoiding repetitive questions.
Workflow Automation
A missed call can trigger HubSpot workflows—such as sending an email, assigning a task, or scheduling a follow-up.
Performance Tracking
Managers can monitor call activities within HubSpot dashboards, helping them optimize training and team performance.
Best Practices for Aircall HubSpot Integration
- Keep contact records updated so calls are always linked to the right people.
- Leverage HubSpot workflows to automate repetitive tasks after calls.
- Tag calls consistently in Aircall to categorize interactions for reporting.
- Train teams to review call notes and histories before engaging with leads or customers.
- Regularly audit integration logs to ensure no calls are missed.
Why Businesses Choose Aircall HubSpot Integration
- It eliminates silos between sales, marketing, and support teams.
- It saves hours of manual data entry every week.
- It enhances the accuracy of CRM records.
- It enables data-driven decision making with accurate reporting.
- It supports fast-growing teams that rely on phone communication as a key channel.
Conclusion
The Aircall HubSpot integration empowers organizations to unify call management with CRM workflows. From automating data entry to improving customer experiences and driving informed decision-making, this integration provides the infrastructure businesses need to operate efficiently.
For companies aiming to optimize communication and CRM processes, working with an experienced HubSpot consultant like Mpire Solutions ensures proper setup, customization, and long-term success.
FAQs
1. What does the Aircall HubSpot integration do?
It automatically logs calls, notes, and recordings from Aircall into HubSpot, keeping all customer interactions in one place.
2. Do I need HubSpot’s paid plan for this integration?
Yes, HubSpot Professional or Enterprise editions are recommended for full functionality.
3. Can call recordings be stored in HubSpot?
Yes, Aircall can push call recordings directly into HubSpot records for future reference.
4. Does the integration support HubSpot workflows?
Absolutely. You can trigger workflows based on call outcomes, missed calls, or specific call tags.
5. How long does it take to set up Aircall HubSpot integration?
Most businesses can complete setup in under an hour, provided they have the required accounts and permissions.
