A roof isn’t something most homeowners think about until there’s a problem. But once leaks, missing shingles, or storm damage hit, you’ll want help fast. If or when that time comes, choosing the right roofers becomes critical. A solid, properly installed roof protects your home’s structure, keeps energy bills manageable, and boosts curb appeal.
Before hiring anyone, ask the five questions below. Each one can help you avoid costly mistakes and find a roofing company that values quality and transparency.
- Are You Licensed, Bonded, and Insured?
Never skip this question. Any roofing company working in Illinois should hold a valid contractor license. This shows they meet state standards for training, safety, and legal compliance. Being bonded offers financial protection if the contractor doesn’t complete the job or fails to meet obligations. Insurance protects both the workers and your property during the project.
If a contractor can’t provide documentation right away, that’s a red flag. You should receive copies of their license, proof of liability, and workers’ comp insurance. Don’t just take their word for it; check expiration dates and confirm coverage.
- What’s Included in Your Estimate?
A detailed written estimate gives you control. It allows you to understand what you’re paying for and helps avoid last-minute surprises. Your quote should include:
- A full breakdown of materials (type and brand)
- Labor costs
- Timeline for completion
- Clean-up and removal of old materials
- Details about warranties and post-installation inspections
Some roofers may offer a low initial price, but later tack on extra costs. A reliable contractor offers transparent pricing upfront and explains how they calculate costs. Ask if the quote includes permit fees, dumpster rental, or travel time, as these small items can add up.
- How Do You Handle Unexpected Repairs?
Once the old shingles come off, hidden damage like rotted decking or deteriorated flashing might appear. It’s essential to know how your contractor handles surprises.
Good roofing companies include a clause in their contract explaining how change orders are managed. Will they stop and get your approval before making repairs? Will they show you pictures or explain in detail why something costs extra?
By asking this early, you avoid confusion and build trust.
- What Warranties Do You Offer?
Not all warranties are created equal. Ask for details about two key protections:
- Manufacturer’s warranty: Covers defects in roofing materials
- Workmanship warranty: Covers installation mistakes by the contractor
Ask how long each warranty lasts, what’s covered, and how claims are processed. Some roofers offer transferable warranties, which increase the value of your home if you plan to sell.
If the contractor dismisses this topic or claims warranties are unnecessary, walk away. Professionals stand behind their work.
- Can I See Recent Projects or Speak with References?
The best roofing companies have nothing to hide. Ask for photos of recent jobs or addresses of local homes they’ve worked on. Even better, see if you can speak with a few past customers or read past reviews that can confirm whether the crew was on time, respectful, and delivered quality results. A reputable contractor should have reviews on Google, Yelp, or local directories.
A Few Bonus Tips
- Never pay 100% upfront. A deposit is standard, but full payment should follow completion and your approval.
- Pay attention to how they communicate. Do they reply quickly, answer your questions clearly, and act professionally?
- Look for local experience. Contractors who understand local codes and weather patterns are better prepared for issues like ice dams or hail damage.
Final Thought
Choosing the right roofers is about more than just price. You’re investing in the safety and longevity of your home. The right roofing company will be upfront, knowledgeable, and proud of their work.
Asking the right questions doesn’t mean being difficult. It allows you to protect what matters most: your home. By being prepared, you can avoid delays, reduce surprise costs, and get a finished roof that lasts for decades. If you’re unsure where to start, create a checklist based on these questions. Bringing that list to your first meeting can help keep things on track and see that you get the answers you need. Taking a few extra steps now can save you time, money, and stress down the line.
