Patient Transfer Services are a vital part of modern healthcare, ensuring patients receive timely, dignified, and professional care. At 365 Group, we provide safe, dependable, and clinically appropriate transport solutions for a wide range of medical needs. From hospital discharges and outpatient appointments to complex repatriation, every journey is managed with expertise, precision, and compassion.
Our services fully comply with Care Quality Commission (CQC) standards, and we work closely with NHS Trusts, private healthcare providers, and local authorities. Whether it’s a routine appointment or an urgent ambulance to the hospital, our trained teams and purpose-built fleet ensure every patient receives safe, seamless, and professional transport. With years of experience, we have earned a reputation as one of the UK’s most trusted names in medical mobility.
The Vital Role of Patient Transfer Services in Healthcare
Across the country, the demand for effective Patient Transfer Services is growing. This is not just due to increasing patient numbers, but also because healthcare providers are recognising the importance of specialised transportation in maintaining continuity of care. When managed properly, these services improve patient outcomes, reduce appointment no-shows, and ease the burden on ambulance services and emergency departments.
Many patients struggle to access treatment simply because reaching the facility is a challenge. Our services eliminate that obstacle. Whether the need is for medical support during the journey or a safe, reliable way to travel, 365 Group provides a trusted solution for the transport of patients every time.
Areas We Serve with Secure Patient Transport
To meet the demand for medically secure travel, we provide Secure Patient Transport across a wide network in the North of England. Our coverage includes:
These locations are serviced by regional teams equipped to respond quickly and operate with local familiarity, ensuring timely arrivals and smooth coordination with hospitals and clinics.
Non Emergency Patient Transport
Many individuals require medical appointments or post-operative follow-up but do not fall under urgent care categories. For such cases, our Non Emergency Patient Transport service provides reliable and supportive journeys. Patients with limited mobility, ongoing conditions, or elderly individuals benefit from this accessible option.
Vehicles are equipped with wheelchair lifts, comfortable interiors, and oxygen support where necessary. Our staff assist patients from door to destination, ensuring every part of the process is handled with care. This service fills the gap between public transport and emergency response, offering a middle ground with a human touch.
Secure Patient Transport
Situations involving vulnerable individuals, especially those with mental health challenges, require more than just a vehicle. Our Secure Patient Transport offers a structured, respectful environment where safety is prioritised. Each transport is tailored with a full risk assessment, and journeys are supervised by trained professionals who are experienced in handling complex needs.
Our team undergoes training in de-escalation techniques, mental health awareness, and conflict management to ensure that every journey is both safe and dignified. We assist with inter-facility transfers, hospital admissions, and court-ordered movements, always with discretion and professionalism.
High Dependency and Urgent Care
Patients who require close clinical observation during travel are transported using our High Dependency and Urgent Care vehicles. These journeys are supported by healthcare professionals trained in managing critical medical conditions. The vehicles are equipped with essential equipment such as cardiac monitors, oxygen, and defibrillators.
Whether it’s a transfer from intensive care or emergency movement between medical facilities, we deliver advanced care en route. Our ability to handle such transfers relieves pressure on NHS emergency resources and ensures patients receive uninterrupted care even during transport.
Medical Repatriation
For individuals who fall ill or are injured while abroad, returning to the UK can be a complex process. Our Medical Repatriation service offers a fully managed solution, from international coordination to hospital handover. We work closely with travel insurers, hospitals, and embassies to facilitate smooth and timely returns for patients.
Our experience in overseas transfers, combined with medically trained escorts and specialist transport vehicles, ensures that every repatriation is handled with maximum efficiency and sensitivity. Families and patients can trust us to manage logistics, communication, and care with a focus on comfort and security.
Event Medical Cover
Large gatherings such as sports events, music festivals, and public demonstrations require onsite clinical readiness. Our Event Medical Cover provides qualified personnel equipped to manage emergencies, minor injuries, and triage services during events of all sizes.
We carry out a full event assessment before deployment, ensuring that medical support is appropriate for the nature of the gathering. Our presence on-site offers peace of mind to organisers, local authorities, and attendees, with fast access to care when it’s needed most.
Why Choose 365 Group?
We combine clinical precision with a strong commitment to patient welfare. Each of our Patient Transfer Services is delivered by staff who are not only technically trained but also chosen for their empathy and professionalism. Our operational model ensures that every call is handled promptly and every journey is conducted with the highest standards.
Clients return to us because we provide:
- Timely and reliable scheduling
- Comprehensive service options
- Competitive pricing with no hidden fees
- Compliance with healthcare transport standards
From routine appointments to complex cross-border transfers, families, hospitals, and government agencies rely on our patient transport services to provide safe, efficient, and medically supported journeys that meet both logistical and healthcare requirements.
Frequently Asked Questions
1. Can I book patient transport without going through the NHS?
Yes, we support private bookings alongside our NHS contracts. Individuals and families can book directly for services such as patient transport to routine appointments or rehabilitation centres.
2. What qualifications do your staff hold?
All transport personnel are DBS-checked and undergo specialist training. For critical journeys, our team includes paramedics and healthcare assistants capable of managing urgent care or mental health needs.
3. Are your vehicles suitable for wheelchair users?
Yes, all vehicles are adapted for accessibility. Whether the journey involves a wheelchair or stretcher, we ensure comfort and secure placement throughout the ambulance service.
4. Do you assist with cross-hospital transfers?
We regularly assist with hospital transport between departments or facilities, whether within the NHS or the private sector. Each case is coordinated in line with clinical requirements.
5. How quickly can urgent transport be arranged?
Urgent calls are prioritised. We dispatch vehicles immediately upon confirmation and provide real-time updates throughout. This supports emergency needs where ambulance transport services may be delayed or unavailable.
Supporting Patients Every Step of the Way
At 365 Group, we understand that medical transport isn’t just about getting from point A to point B. It’s about delivering care, building trust, and providing peace of mind in times of vulnerability. From transportation for patient check-ups to long-distance ambulance emergency response, our services meet a broad range of needs with unmatched reliability.
Our partnerships with NHS bodies allow us to support NHS transport and nhs patient transport frameworks, while our private client services cover everything from personal appointments to insurance-led repatriations. With specialist vehicles and highly trained staff, we’re equipped to handle every form of medical transport services across the UK.
Whether you’re booking a routine journey or coordinating patient ambulance transport for a loved one, you can count on us for safety, support, and professionalism at every mile.
